One of the biggest benefits for me has been in troubleshooting. I get frustrated when my wife is ready to call in a pro, not because "I can do it myself!!" -- more often than not, I can't and I'm the first to admit that -- but because I would much rather give the pro a page of useful information rather than waste his time letting him figure it out. If it turns out to be one of the few things I'm capable of fixing, that's just a bonus. The only downside is when the pro('s secretary) automatically replies by telling me to go through the basic "try turning it off and back on" steps. Yes, I've done that and I already told you what the results were, and I've told you the three other tests I've performed, what next please??
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