I am what I consider an above average experienced online shopper. Last year back when Covid was just starting to hit the USA pretty hard, I ordered a idler arm for a 73 Mustang. I ordered it from a place that I trusted that, lets just say they are big and there name starts with an "S". Never having issues before with this vendor, after I ordered the part arrived and was wrong. I went back an traced what I did and there was no indication that I was ordering the "WRONG" one from the vendor, even though I had my vehicle info plugged in...So, of course with the world around us going crazy because of Covid, I thought, now what? I called customer service and called and called some more....no answer...then gave up and was completely focused on getting the right part - obviously from some where else. I got one ordered and it took 8-months to get it due to Covid. Finally several months later, I called and reached the big "S". They told me they weren't taking returns and besides, mine was out of the date range for a return. What a smack in the face. After trying to call them for months to get a replacement. I decided to sell the "wrong" one I had on the web, and a local guy bought it. I got back what I paid for it so, needless to say all is well and I am still weary of buying anything from that vendor because of may last experience.
... View more
