So they got the field techs. Surface Pros for picking up and closing out work tickets. The supervisor told them to use as few words as possible when closing out a ticket. What you see above is the culmination of really bad instructions and a sick sense of humor. He painted it and then pasted it into the "action taken" window. I about spit out my coffee when it got forwarded to me. This was an illustration of the ballast our newest technician replaced.