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Hagerty
Hagerty Employee

Subaru's Right to Repair "solution," Ducati's up-to-11 adventure bike, Aston honors an era's end

Intake: Subaru's Starlink telematics records a slew of data and relays it to Subaru service locations to help technicians repair its cars more efficiently. However, Massachusetts recently passed a Right to Repair law that stated third-party shops should have access to this data as well so that owners aren't forced to go to the dealership for repairs.
https://www.hagerty.com/media/news/the-manifold/2021-10-29/
12 REPLIES 12
Tim
Technician

It seems to me that Subaru removing Starlink only for their vehicles purchased in Massachusetts doesn't solve the problem. What about owners who purchase a Subaru in a different state? In that case, dealers would have access to Starlink's data but independent dealers still would not. I can't imagine Massachusetts' right-to-repair law is limited only to vehicles that were originally purchased in the state.
MustangJim
Instructor

Not saying I agree with Subaru and I'm not a lawyer but they are not preventing anyone from repairing their own car nor preventing an independent tech from working on it. They just protecting proprietary software. It's just onboard diagnostics. I'm sure the aftermarket will have something, especially with Subaru being so popular with the tuber market.
ThePorscheMan
Detailer

My favourite tuber is the carrot.
Tinkerah
Gearhead

Well said MustangJim. We've always had the right to repair vehicles we own. Mis-naming it the "Right to Repair" law is a textbook example of how to sway the opinions of an ignorant populace.
Gary_Bechtold
Specialist

Wait, news was actually reported on Jalopnik? Since when did they start doing that?
elldorado2000
Detailer

People are going to wish they kept their carbureted cars. I watch some of these video's on YouTube about just the keys on some of these cars and it is enough to make you sick.
Johns66SS
New Driver

As an owner of a very small independent collision repair shop, I have been denied information on repair procedures and actual labor information courtesy of Subaru. It’s asinine, and Subaru can rot in hell as far as I am concerned.
MATTMERICA
Technician

Yet another reason I would never buy a subaru.
Dons-Coupe
Pit Crew

Whatever bad decisions happen to the USA they will be much worse when it hits canada so with that subaru decision and after owning 6 subies I will never own another one and the one I have now will be sold asap. goodbye subaru.
TheModelCitizen
Intermediate Driver

I'm not all that happy with the idea of my car sharing "a slew of data" with anyone without my permission.
CitationMan
Technician

Correct me if I’m wrong, but wasn’t Subaru quality already going downhill? Which makes repair an even bigger issue. 

Maestro1
Technician

I'm sorry to hear this. Manufacterers should know better. It's insensitive and arrogant. And a very good reason not to buy the car. If the Dealers are screaming because they are not getting enough Service Income it's probably because of high prices and poor customer treatment. If the Factory is behind this then someone needs to talk to them quietly........
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