Well, that was not what I expected when reading the title. Maybe it's my age but does anyone remember renting trailers for your car as the tow vehicle? Back in the day, when cars actually had STEEL bumpers you could go to Hertz and rent a trailer. It came with a clamp on hitch that was big and heavy they installed on your bumper. Hertz had many styles to accommodate the bumpers on different cars. Sure can't do that anymore.
"complaint would be missed point" No truer words have been written. I am a serial renter of said trailers. It usually goes well but when it is bad, it is very bad. Never cross the agency, and, turnabout is fair play.. As is well known local fees are about half a ton and remote pick-up or drop off is open game. The routine response to my objection is "Everyone is hauling in that direction, you would get a discount if you were bringing one back; off season would be better". Lateness is to be avoided at any cost. Hauling a "local" from WI to Ashville and back encountered complications including a TN interstate shut-down in the wee hours. Violating the imposed speed limit in a rain storm on I-40 skirting Knoxville my phone lights up. "Where is my trailer? You were supposed to be here a half an hour ago, I have a customer for that trailer". Yada Yada. Twenty minutes later the phone lights up again, the regional manager wants a piece of me. "We are charging you for another day and we expect that trailer back before 7AM tomorrow" which was actually less than a day. Pre-dawn, armed with wire tags I label the inoperative tail lights and the load ramp that requires crawling under the trailer (in the rain) to stow in transport position. Yes, the trailer was returned before 7AM and before the agent was open. Repairs? Not likely.