People are too trusting, that's the problem.
That's a very valid point, although I don't know if looking for a good deal online constitutes greed by my standards.
Sajeev,
What's with the article having strikethrough text still visible about Carvana title issues? Is that a hint that although they are supposedly a "legit" national, company, that the same issue plague their sales being 100% online? I recently was looking at a 2021 Jeep on Vroom, a big online car sales company that's been in existence for 7 years. Vroom has been around about the same amount of time as Carvana but unlike Carvana, Vroom is not registered with the BBB. When I saw my very first Carvana commercial I had a good laugh. I told my wife, you can't and shouldn't want to try to buy a car completely online! The giant vending machines and their funny-looking wheel cover-clad trucks made it seem even more surreal - and even funnier . Well, the desperation of recent supply chain issues, compounded by the pandemic almost made me change my thinking (I have underlying respiratory issues from 9/11) and I started a conversation with Vroom about a "too good to be true" Jeep allegedly located in my home state. But I couldn't see or inspect it - they just want deposits, payment and guarantee your happiness upon delivery on their terms. When I checked BBB's website I was mad at myself for even considering this considerable (large amount of $) online purchase. Vroom advertises during the Super Bowl and Carvana is even bigger but both had tons of Craig's List-like horror stories (sorry Craig's List, I have found tons of good deals there on all sorts of goods & services) about customers who shelled out out their hard-earned cash - traded-in their old car, but not being able to get their cars delivered during daylight hours, or titled or insured due to absent paperwork and no customer service to backup the "guarantees" in their commercials. This is on top of the normal complaints you'd expect about the car not being as good as advertised in the pics. It seems the same caveats apply to online purchases or new cars from these specialty sites that apply to buying riskier vintage cars. Glad these Hagerty articles & comments are here to remind everyone of the risks of buying anything you can't see, (including the paperwork) touch, inspect and test drive!
Hi @JGMan you are right about the strikethrough text, as writers often use this trick to mention a similar issue that deserves an honorable mention as concisely as possible (as brevity is crucial in today's short-attention span Internet world.) It's also a way for journalists to be snarky, which I must admit is not beneath me.
Your issues with Vroom are not uncommon, the big retailer they bought a few years back (Texas Direct Auto) is in my backyard and I've always warned everyone to inspect TDA's inventory in person. Not necessarily a bad thing, as TDA was happy to recondition items that I asked for specifically, but they'll happily sell you a beater with accident damage if you don't care to dig deeper. Vroom is the same way, but their prices (well before the pandemic) and their service is hard to ignore.
Vroom/TDA are still a great place to find a bargain on quality used cars, but you gotta inspect them in person to know for sure!
This story works both ways - as the seller and buyer. When I was selling a truck a few years ago I got the same story from someone who said they wanted to buy it for their uncle, or some such. He was going to send someone to come pick it up after paying for it for my asking price. Which, of course, would have turned out to be fraudulent and I would have been out a truck for no money.
I believe that the people are indeed not in the US and I suspect that if they get your car, it immediately goes into a shipping container never to be seen again.
I should have held onto that truck (2000 Dakota R/T)
I had a similar experience over 15 years ago. I asked the scammer to send me the over-priced, certified bank check to my office address at the federal prosecutor's office. He didn't check out my address and sent it straight to the DOJ address. I called the issuing bank and they told me that check number had been associated with over $500K worth of fraud at that point. We tried to do some further investigation for a sting, but they weren't located in the U.S. and wouldn't give any domestic addresses, domestic accounts or a real person to contact or meet up with.
Even funnier, we had one scammer on the phone and he said he was calling from a government office in Washington D.C. that gave out free government grants, but we could hear birds loudly chirping in the background. I asked him what time it was over there in in his D.C. office? Long pause ... Our number was blocked, so we strung him along for hours telling him we had sent him the application money via Western Union and he should keep checking his account. Then told him we had sent it to an account number with some digits interposed. I feel like we wasted a few hours of his time that he would have used to scam other people - and we had a good laugh on our lunch break.
Remember that some states no longer provide Titles for cars over 20 years old so this may not always work. Then again they should have a registration for the car if it is currently registered.
Don't forget about the "time wasters" Was selling my 04 Z06. After several days communicating and sending pics, the guy flies in from out of state, inspects and drives the car, we make a deal and a plan to meet him at a local bank the following day. I then removed the ad, told other buyers the car was sold, took off work to meet the guy. Hours before the scheduled meet I get a call that he changed his mind. A real loser and time waster. My fault for telling other perspective buyers car was sold before actually selling it with cash in hand. Lesson learned.
Same here. Was looking all over the country and willing to travel for a CTS V coupe with manual trans. A low mileage decent price one popped up at a dealer 1 hr away. Now in my garage.
I had a worse time with the NJ DMV, who told me the classic Jeep I had purchased from Connecticut ( a stones throw away from NJ) needed a title to transfer ownership, versus the CT registration and bill of sale I had. I told her CT doesn't use titles for cars over 20/25 years old. She said that was silly I needed a title and it was too late for her to call the main office in Trenton (that closed an hour earlier than them for some reason) to get a supervisory legal opinion so I'd have to come back tomorrow (I had already waited several hours in line and taken time off from work). I was 100% correct and eventually got it titled another day, with a different DMV clerk. And everyone knows you folks in NV and AZ are nicer and more polite than North Jersey folk.